Senior Executive - Facilities Management.

Dubai Holding Asset Management owns and operates a diverse portfolio of retail, residential and commercial destinations, emphasising its profound influence on Dubai’s urban and economic landscape.  

Dubai Residential, the company’s residential leasing arm, manages one of the emirate’s largest portfolios. In May 2025, it was incorporated into "Dubai Residential REIT," a real estate investment trust with Dubai Holding Asset Management as the ultimate majority strategic unitholder. Now listed on the Dubai Financial Market (DFM), it is the GCC’s largest and first pure-play residential leasing REIT.

Dubai Holding Asset Management’s retail portfolio, unified under the Dubai Retail brand, is one of the largest and most diverse in the city. With a mix of 56 malls, lifestyle destinations and retail centres, Dubai Retail plays a key role in shaping the city’s urban and economic landscape.

Dubai Holding Asset Management is also the majority strategic shareholder in TECOM Group PJSC, a DFM-listed company, which develops and operates sector-focused business districts across six key sectors, including technology, media, education, manufacturing, science and design.

About the Job:

An opportunity has arisen for a Senior Executive Facilities management - Ghoroob to join Dubai Holding Asset Management. The main duties and responsibilities of this role include:

Budgeting Support

• Support the Manager in preparing yearly Opex and Capex budget and help in coordination with business units.

• Responsible for the reviewing quotations and confirmation of WCRs for managers’ approval.

FM Operations

• Conduct daily FM operations and monitoring activities for hard and soft services at the respective sites (including cleaning, waste management, civil, mechanical, electrical and plumbing works, and all specialized works) to ensure FM services are being delivered as per agreed SLA and prepare non-compliance reports for the assigned areas.

• Ensure service provider attends all re-active service requests from various stakeholders and accomplishes them as per agreed SLAs.

• Assist business partners and their contractors with details on the requirements related to technical aspects, FM issues, fit-out process and issue the necessary permits.

• On-time escalation of incidents/complaints to relevant stakeholders such as Security, Business entities (D3 and DI), DHAM, DCM etc.

• Periodic site walk/drive-through for the infrastructure and built-up areas to identify any major facility-related non-compliances.

• Collect records of utilities expenditure and support in the implementation of sustainability and utilities cost saving projects and initiatives.

• Conduct necessary inspection, witness testing & commissioning and manage rectification of defects and snags during the DLP in coordination with Asset Development and contractor.

• Assist in meeting FM requirements of the business units during design, planning, construction, and handover stages of the newly developed assets.

• Provide weekly reports on FM operations to manager.

Service Provider Management

• Maintain effective communication with suppliers, business departments and clients and provide active support in the delivery of services by suppliers as per SLAs and QHSE standards.

• Manage all fixed contracts such as Fixed FM contracts, STP maintenance, Landscaping, FM infrastructure contracts

Internal Department Coordination

• Support the business development team in timely resolution of their queries related to facilities management in coordination with applicable internal departments.

• Liaise with procurement department during the tendering process and support the Manager in reviewing vendor responses and issuing GRNs.

• Conduct monthly meetings and manage relations with HSE, Security, MM, RDD and contractors to assess the Business partners’ requirements etc.

Customer Complaint Management

• Ensure customer complaints are timely and appropriately managed and closed to achieve organization’s customer satisfaction targets.

• Ensure Voice of Customers scores do not reach below the minimum defined scores for the FM Department.

About You:

The ideal candidate for this position will have the following experience and qualifications:

About the Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our 

colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits 

package that includes competitive compensation, career development opportunities, and 

a collaborative work environment. We strongly believe in creating an empowered 

workforce that will help us build a connected city for tomorrow. We are committed to 

attracting the brightest minds and nurturing the most pioneering candidates who desire 

to make a great impact on the future of Dubai