Senior Executive - Residential Customer Relations (National Talent) - Dubai Holding Real Estate

About Dubai Holding Real Estate:

Dubai Holding’s real estate business has developed strategic destinations and communities that offer unique and attractive lifestyle opportunities to meet the evolving needs of Dubai’s residents and visitors alike. As a master developer, we invest in sustainable infrastructure, accessibility, community amenities and family-focused facilities including community centers, mosques, schools, supermarkets and landscaping.

Our integrated real estate offering also includes a robust land sales portfolio, project management for large-scale projects, as well as top-notch facilities management services.

About the job: 

• Serve as the primary point of contact for customer enquiries and service-related requests.
• Manage and resolve escalated customer concerns in a professional, empathetic, and timely manner.
• Deliver a high standard of customer service across phone, email, and face-to-face interactions.
• Collaborate with internal stakeholders to ensure seamless resolution of customer issues.Maintain accurate customer records and case updates within CRM systems.
• Monitor customer cases and proactively follow up to ensure timely resolution and closure.
• Identify recurring customer pain points and recommend service improvement opportunities.
• Support team members in delivering consistent service quality and customer satisfaction.

About you: 

• Bachelor’s degree in Business Administration, Customer Management, or a related discipline is required; a professional customer service certification would be advantageous.
• 3–5 years of experience in customer service within a commercial, property, or real estate environment is required.
• Strong verbal and written communication skills in English are essential; Arabic language skills would be an advantage.
• Experience using CRM platforms and Microsoft Office applications is required; experience with Salesforce is preferred.
• Demonstrated ability to manage customer enquiries and complaints professionally while delivering a high standard of customer service is essential.
• Strong problem-solving, stakeholder management, and interpersonal skills are required, with the ability to build positive relationships across teams and with customers.
• Ability to manage multiple priorities, maintain attention to detail, and work effectively in a fast-paced environment is essential.
• A proactive, customer-focused, and solution-oriented mindset is required; previous experience supporting post-sales customer service activities or mentoring team members would be beneficial.

About the Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.