Associate Director - Business Development

About the Company: 

Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DHCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.

At DHCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents. Our team of experts provides various services, including community and district management, technical management, and financial management.

Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently. We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively.

We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others. Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more. 

Role Purpose:

The role is responsible for driving portfolio growth, revenue optimization, and operational excellence across DHCM. This position combines business development initiatives such as owner acquisition and portfolio expansion, with oversight of day-to-day Community Management and Property Management operations. On top of it, ensures high tenant satisfaction, regulatory compliance, and the achievement of financial and operational targets, while acting as the key liaison between internal teams and external stakeholders.

Key Responsibilities:

Business Development & Portfolio Growth

• Lead property acquisition and owner onboarding to expand the portfolio in line with strategic objectives.
• Identify market opportunities, conduct feasibility assessments, and recommend growth initiatives.
• Identify clients and create a pipeline.
• Conduct meetings with different buildings/communities for CM and PM and covert the deal under DHCM
• Develop and maintain strong relationships with property owners, brokers, and strategic partners.
• Collaborate with Marketing, Revenue, and Leasing teams to drive promotions, campaigns, and occupancy initiatives.
• Provide support and pitch to clients. Support in creating brochure and service offerings.
• Track business development KPIs including portfolio growth, owner acquisition, and revenue contribution.

Strategic Execution & Operational Oversight

• Translate corporate strategy into actionable operational plans for CM and PM functions.
• Finalise set up of processes and operational start of the business for PM and CM, including the set-up/agreement with FM provider.
• Oversee implementation of initiatives to improve operational efficiency, service quality, and revenue performance.
• Conduct capacity planning and resource allocation to ensure smooth operations.
• Monitor portfolio-wide KPIs for occupancy, collections, service delivery, and tenant satisfaction.

Community Management (CM) & Property Management (PM) Oversight

• Convert new communities/units/Buildings deal and support in onboarding.
• Provide leadership and direction to Community Managers to ensure high tenant engagement and satisfaction.
• Oversee rent collection, maintenance, move-ins/move-outs, and vendor management.

Reporting & Analytics

• Prepare portfolio-wide dashboards, performance reports, and executive summaries for senior management.
• Analyze trends in occupancy, revenue, collections, tenant satisfaction, and operational efficiency.
• Recommend process enhancements, system upgrades, and operational improvements based on data insights.

What we are looking for:

 Qualifications & Experience:

• Bachelor’s degree in business administration, Real Estate, Hospitality, or related field. MBA or relevant advanced qualification is an advantage
• Experience in conversion of deals and meeting financial targets for CM and PM businesses
• 10+ years of progressive experience in Community Management, Property Management, and Operations leadership
• Proven track record in managing multi-cluster portfolios or large-scale residential/commercial property operations
• Demonstrated experience in translating strategy into operational execution and measurable results
• Strong experience with cross-functional team leadership, vendor management, and performance optimization

About Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered Internal workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.