Guest Service Executive - Front Office - Jumeirah Saadiyat Island

Guest Services Executive – Guest Relations – Jumeirah Saadiyat Island 

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Saadiyat Island:

Nestled within Abu Dhabi’s pristine coastline, Jumeirah Saadiyat Island is one of Jumeirah’s flagship eco-conscious properties and the first in the Middle East to earn the Ocean Champion Badge from The Oceanic Standard. The resort offers direct beachfront access, a range of ocean-inspired accommodation including private villas, seven dining venues, and a dedicated wellness centre and spa, with innovative treatments and therapies. 

About the Job

An exciting opportunity has arisen for a Guest Services Executive – Guest Relations to join Jumeirah Saadiyat Island 

The main duties and responsibilities of this role include: 

• Build and maintain strong relationships with repeat guests and VIPs, ensuring personalized service and recognizing loyalty.
• Actively solicit and review guest feedback, using insights to implement improvements and enhance guest satisfaction.
• Handle and resolve complex guest issues with empathy and professionalism, working to achieve timely and satisfactory resolutions.
• Assist with the coordination of guest events or special occasions, ensuring all arrangements exceed expectations.
• Identify opportunities for service enhancement and contribute to the implementation of best practices that elevate the guest journey.
• Promote hotel services and packages in a personalized manner to enrich the guest experience and create memorable stays.

About You

The ideal candidate for this position will have the following experience and qualifications:

• 2 years of relevant experience in hospitality or related industries
• Experience working in a multi-cultural environment
• Strong communication and interpersonal skills
• Proficiency in English 

About the Benefits 

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programs and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)