Butler - Front Office - Jumeirah Zabeel Saray

About Jumeirah & the Hotel

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.

Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated signature dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia and employs over 9,000 colleagues, representing over 120 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Jumeirah Zabeel Saray is a luxurious beachside resort located on the West Crescent of the iconic Palm Jumeirah in Dubai. The interior of the resort is inspired by the ancient palaces of the Ottoman Era and features hand-painted finishings, artworks and stunning murals influenced by the Golden Age of the Ottoman Empire. The resort features 405 rooms and suites, 38 Royal Villas, and the award-winning Talise Ottoman Spa, one of the largest and most luxurious spas in the Middle East. Amenities include Sinbad’s Kids Club with a splash park, the entertainment venue Zabeel Theatre, motorised and non-motorised water sports by the pristine private beach, and a curated selection of eleven distinct restaurants & lounges, offering a myriad of culinary experiences.

About the Job

An exciting opportunity has arisen for a Villas Butler to join Jumeirah Zabeel Saray

The main duties and responsibilities of this role include:

• Vill Butler is responsible for the daily operation of Guest & Butler Services in the hotel and Villas the resulting guest satisfaction through high level of management & proactive leadership and coordinating services that directly influence the guest experience in Rooms Division. Having responsibility for the ultimate service we provide in the Villas for our guests
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• Recognize all repeat and important guests, build rapport, develop personal guest contact, obtain preferences, and proactively anticipate guest needs and requirements. 
• Handle escalations and concerns, resolve them, and notify the proper areas and responsible persons to guarantee a memorable experience for guests. 
• Oversee and lead the team efficiently and ensure all Butlers report to their daily assignments on time and are properly groomed and dressed according to Jumeirah grooming standards.
• Monitor VIP guest/customer arrivals and inspect Villas to ensure special arrangements are ready upon arrival. Coordinate with other departments, notably front office, to manage VIP guest requests. 

About You

The ideal candidate for this position will have the following experience and qualifications:

• 2–3 years of experience in luxury hospitality, butler services, guest relations, or facilities operations within high-end hotels, private residences, or premium service environments.

• Strong leadership and operational skills, with a solid understanding of health & safety standards, service excellence, and day-to-day coordination of staff, maintenance, and guest requirements.

• Highly organized and discreet professional with excellent communication, problem-solving abilities, and resilience in fast-paced, service-driven environments.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

•  Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
•  Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
•  Performance-based incentives tailored to your role
•  Competitive tax-free salary paid in UAE Dirhams (AED)