Agent - Reservations - Jumeirah Saadiyat Island

 About Jumeirah 

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29

properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality

with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished

beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at

Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah

Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft

distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Saadiyat Island:

Nestled within Abu Dhabi’s pristine coastline, Jumeirah Saadiyat Island is one of Jumeirah’s flagship eco -conscious properties

and the first in the Middle East to earn the Ocean Champion Badge from The Oceanic Standard. The resort offers direct

beachfront access, a range of ocean-inspired accommodation including private villas, seven dining venues, and a dedicated

wellness centre and spa, with innovative treatments and therapies.

About the Job

An exciting opportunity has arisen for a Reservations Agent to join Jumeirah Saadiyat Island.

The main duties and responsibilities of this role include:

• Respond to emails professionally within 24 hours, prioritizing queries related to current or upcoming bookings within the month.
• Answer calls within 3 rings with proper greetings, adhering to IFH & LQA standards.
• Gather and update all necessary guest details during the booking process (repeat guests, contact details, passport copies, flight details, special occasions, preferences) in Opera.
• Alwaysmaintainproper and professional email and telephone etiquette.
• Thoroughly read all reservation correspondence for special instructions and requests, ensuring the information is passed on to the respective departments.

About You

The ideal candidate for this position will have the following experience and qualifications:

• High School Diploma or equivalent 
• 1 - 2 years of experience in a customer service or hospitality environment, preferably within a luxury 5-star hotel 
• Native in Arabic

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to

grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure

facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment

• Access to Learning & Development programmes and clear career pathways

• Opportunities for internal mobility within our global network

• Colleague discounts on food, beverage, and hotel stays worldwide

• Company-provided shared accommodation

• Comprehensive healthcare and life insurance coverage

• Paid annual leave and flight from your home country

• Performance-based incentives tailored to your role

• Competitive tax-free salary paid in UAE Dirhams (AED)