Associate Director - Community Handover and Defect Liability Period (DLP) - Dubai Holding Real Estate

About Dubai Holding Real Estate:

Dubai Holding’s real estate business has developed strategic destinations and communities that offer unique and attractive lifestyle opportunities to meet the evolving needs of Dubai’s residents and visitors alike. As a master developer, we invest in sustainable infrastructure, accessibility, community amenities and family-focused facilities including community centers, mosques, schools, supermarkets and landscaping.

Our integrated real estate offering also includes a robust land sales portfolio, project management for large-scale projects, as well as top-notch facilities management services.

About the Job:

• Lead the end-to-end community handover process, ensuring all assets, documentation, and systems are transferred in accordance with approved standards and timelines.
• Oversee quality assurance, inspections, snagging, and de-snagging activities to ensure communities are delivered to the required quality standards.
• Drive collaboration with Project Delivery teams, contractors, consultants, and Community Management stakeholders to ensure seamless asset handover.
• Manage Defects Liability Period (DLP) activities, ensuring defects are identified, tracked, and resolved within agreed service levels.
• Lead the resolution of complex, disputed, or overdue defects and escalate issues where required to safeguard community asset quality and customer satisfaction.
• Monitor defect rectification budgets, contractor obligations, and associated costs to ensure effective financial control and contractual compliance.
• Establish and maintain governance processes, risk registers, reporting frameworks, and performance metrics related to handover, QA, and DLP activities.
• Drive continuous improvement initiatives, including process automation and the implementation of digital tools for inspections, defect management, and reporting.
• Ensure lessons learned from completed projects are captured and shared with development and design teams to improve future community delivery outcomes.
• Provide leadership, coaching, and strategic direction to teams while promoting operational excellence, customer service, and stakeholder engagement.

About you: 

• Bachelor’s degree in Engineering, Architecture, Facilities Management, Construction Management, or a related discipline.
• A relevant certification in Project Management, Asset Management, or Community Management is preferred.
• Minimum 8 to 10 years of progressive experience in community management, property development, facilities management, or asset handover within large-scale residential or mixed-use developments.
• Proven experience overseeing handover, Defects Liability Period, and Quality Assurance activities.
• Experience in contract administration, SLA governance, construction handover, and post-handover defect management.
• Strong track record of delivering high-quality customer experiences during asset delivery and post-handover stages.

About the Benefits:

At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.