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General Information

Location
United Arab Emirates
Business Unit
Jumeirah Saadiyat Island
Department
Telecom
Experience Level
Mid-Level Professional
Date
Friday, October 2, 2026
Ref #
2732

Description

About Jumeirah 

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers.

About Jumeirah Saadiyat Island:

Nestled within Abu Dhabi’s pristine coastline, Jumeirah Saadiyat Island is one of Jumeirah’s flagship eco-conscious properties and the first in the Middle East to earn the Ocean Champion Badge from The Oceanic Standard. The resort offers direct beachfront access, a range of ocean-inspired accommodation including private villas, seven dining venues, and a dedicated wellness Centre and spa, with innovative treatments and therapies. 

An exciting opportunity has arisen for a Service One Agent – Telecommunications to join Jumeirah Saadiyat Island. 

The main duties and responsibilities of this role include: 

  • Answer all calls promptly and professionally according to departmental standards, maintaining a professional tone of voice and using standardized English and phrases. Assist with requests or direct them to the appropriate department or room number.
  • Handle all incoming and outgoing faxes, messages for in-house and expected guests, and follow up on all relevant duties and requests. Ensure all requests are handled in a timely manner and follow up to ensure guest satisfaction.
  • Efficiently manage all emergencies and ensure requests are addressed promptly, escalating guest satisfaction issues to senior colleagues immediately.
  • Attend and participate in daily briefings, read and understand daily updates, and manage guest requests and reports through Service One and HotSOS. Ensure smooth shift handovers and maintain accurate records of all activities.
  • Accurately record, check, and hand over wake-up calls, ensuring all calls are made on time and recorded clearly. Cross-check wake-up call details before leaving the shift.
  • Update information boards and whiteboards daily, print in-house guest lists every three hours, and email daily and monthly reports to relevant departments and managers. Ensure all data is up-to-date and accurate.
  • Program telephone lines and room telephones as requested, ensure the proper functioning of telephone systems, and report any faults to the manager. Maintain discipline and a low tone of voice in the department to avoid background noise.

 

About You:

The ideal candidate for this position will have the following experience and qualifications: 

  • 1 – 2 years of experience in a five-star hotel Excellent communication and interpersonal abilities
  • Flexibility to work evenings, weekends, and holidays as needed
  • Ability to multitask and work under pressure in a fast-paced environment
  • Fluency in English; additional language skills are a plus


About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

  • Supportive and inclusive work environment
  • Access to Learning & Development programmes and clear career pathways
  • Opportunities for internal mobility within our global network
  • Colleague discounts on food, beverage, and hotel stays worldwide
  • Company-provided shared accommodation
  • Comprehensive healthcare and life insurance coverage
  • Paid annual leave and flight from your home country
  • Performance-based incentives tailored to your role
  • Competitive tax-free salary paid in UAE Dirhams (AED)
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